EarthGlo Gems Shipping Policy

Processing Time

• Orders are typically processed within 1–3 business days.

• You will receive a confirmation email with tracking information once your order has shipped.

Shipping Options

• Free Local Delivery – Available within a 50km radius of Tweed, Ontario on orders of $50 or more.

• Free Canada-Wide Shipping – Enjoy free shipping on orders over $150 (before tax).

• International Shipping – Rates are calculated at checkout based on destination and package weight.

Estimated Delivery Times

• Local Delivery (within 50km of Tweed, ON): 1–3 business days.

• Canada: 3–8 business days.

• International: 10–20 business days (varies by country).

Please note: delivery times are estimates and may vary due to postal delays, holidays, or customs processing.

Packaging & Sustainability

• We use eco-friendly, minimal packaging whenever possible.

• All crystals are carefully wrapped to ensure they arrive safe and secure.

Lost or Delayed Packages

• EarthGlo Gems is not responsible for delays caused by postal services, customs, or incorrect addresses entered at checkout.

• If your package is lost or delayed, please contact us — we’ll work with the carrier to help resolve the issue.